Step-by-Step

01 WE RECEIVE
THE ASHES

Whether we collect from you, or they are delivered to us.

We personally receive the ashes to be transported.

We finalise packaging requirements in preparation for transit.

There are also some paperwork requirements for transit, border clearance and customs.

Our qualified staff manage these needs.

We submit the required paperwork for the journey.

Our staff personally travel with the ashes, carried as personal checked baggage which means they are secure and accompanied at all times.

We make personalised delivery at a place and time that we have pre-arranged with the receiver.

Proper ID checks are completed before releasing the ashes at the destination.

If appropriate, we might stay a short while with the recipient (maybe for a cup of tea) because receiving the ashes of a loved one is never easy.

We know how to lighten the load.